ORDER TIMING.

Order by MAY 11. Completed & shipped MAY 18 – 25

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Custom Design Pricing

Custom Design is when we’re creating a special design for you that’s not in our Online Shop

  • It can be a Personalized Design – using your own photos & images
  • OR a Specific Theme Design – using supplied images and/or online images & wallpapers

CLICK HERE to see Custom Design examples

CLICK HERE to find out more about designs using images, selfies etc

NOTE: For copyright protection, themed designs must comply with our Terms & Conditions

Custom Design Form


AUSTRALIA /NZ PRICING

1. EXISTING DESIGN

  • If we have an existing design in our library that may satisfy what you’re looking for, we will always present this first
  • An existing design that requires no work will be charged at AUD169 / Approx. NZ190 (Includes soft case & shipping)
  • If the design does require a modification, extra design is charged at $30/hour

2. A BRAND-NEW DESIGN IS USUALLY AUD249 (Approx. 280NZ)

  • Price allows for 2 – 3 hours design time
  • It includes standard Australia Post shipping plus soft canvas case
  • NZ shipping is via AusPost Express International
  • 50% deposit is required before designing can start.
  • If design takes 1hr 45 or less, price will be reduced & come off the final payment

If order is cancelled after design has commenced, any deposit refunded will be less design time spent or costs incurred

  • Optional – Matching Hardcase Upgrade = 79 (can be more depending on design required)

If local customers want to pick the cue up rather than having it sent, there are significant discounts offered

SHIPPING

  • Australian Standard Shipping is included in the price for parcels under 5kg
  • Express shipping upgrade is $19.50 (NZ shipping is already Express)

PAYMENTS

  1. AFTERPAY – We can create a product link to purchase in Shop ($10 Admin fee) – Please Ask
  2. PAYPAL – We will supply a payment link for the exact amount. You don’t need a PayPal account & can use your Credit Card like any Payment Gateway.
  3. DIRECT DEPOSIT – Evidence of payment must be supplied.

(See Terms/Conditions)


INTERNATIONAL PRICING

Given in US Dollars(USD)

1. EXISTING DESIGN

  • If we have an existing design in our library that may satisfy what you’re looking for, we will always present this first
  • An existing design that requires no work will be charged at $185USD (Includes soft case + shipping to US)
  • If the design does require a modification, extra design is charged at 25USD/hour

2. A BRAND-NEW DESIGN IS USUALLY USD265 (Approx.UK195/CAD330/EU210)

  • Price allows for 2 – 3 hours design time
  • It includes shipping to US, soft cue case plus standard tip options
  • 50% deposit is required before designing can start.
  • If design takes 1hr 45 or less, price will be reduced & come off the final payment

If order is cancelled after design has commenced, any deposit refunded will be less design time spent or costs incurred

  • Optional – Matching Hardcase Upgrade = USD65 (can be more depending on design required)

NOTE: It is important for UK & Europe customers to understand their own countries import taxes. I believe Canadian customers are charged 5% GST by their customs

SHIPPING

  • All of the above quotes have shipping included (AusPost Express International)
  • Unfortunately, with the virus thing Express is presently taking 2 – 4 weeks
  • We can send FedEx 2 – 5 days. This may add on up to 50 US Dollars

PAYMENTS

  1. PAYPAL – We will supply a payment link for the exact amount. You don’t need a Paypal account & can use your Credit Card like any Payment Gateway.
  2. STRIPE – We would create a listing for you to purchase on the site – $10 admin fee
  3. AFTERPAY ($10 Admin fee) – Is now available with UK, Canada & New Zealand

(See Terms/Conditions)

 


ORDERING PROCEDURE

  1. The easiest way is to contact us using our Custom Order Form. On the form, you can upload images and explain your concept. (You may also order by phone or email)
  2. We will contact you via email within 48 hours of receiving your form. Please check your spam folder first then let us know if for some reason you haven’t received an email within 48 hours
  3. We will either supply options that we can offer you, with approximate pricing or we may ask for specific information if needed. The email conversation procedure is friendly & efficient.
  4. Before we undertake a design, 50% deposit is required to be paid up front
  5. After 1st draft design has been presented, it may require multiple emails & visuals until we arrive at an agreed design that you are happy with.
  6. Finally, a full proof is emailed with all details to do with your order plus timing, 3D visual(s) and payment options. By making the final payment you will be approving your order.
  7. Your order will then be placed in the current week’s order timing to be made. Generally, cues are completed and ready to send in 8 – 15 days
  8. We will supply you with a tracking number via email when the order is completed & has been dispatched.

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