This is a pre-policy statement to explain that even though we offer an excellent quality product & a fair and generous replacement policy, we cannot offer an unconditional blanket warranty as is offered with mass produced products.
- Most sellers have little or no input into the actual quality of the product & therefore can offload the financial responsibility to their wholesaler. This is not the case with a Custom Product as we have modified the product for your specific order.
- With a regular product, if a customer is being excessively fussy, a returned product can be always re-sold at a reduced rate to recover the wholesale cost. This is not the case with a Custom product, because it has usually been personalized or made specifically for an order.
We cater for this by incorporating responsive customer service & proven, documented quality control procedures (in unison with a more detailed Returns Policy)
QUALITY CONTROL
- We use a high-grade ash cue that we pay extra for, so as to receive the quality that we want.
- The 13mm tips have extra strength ferules to stand up to the rigors of US nine-ball
- For all glue-on tips we supply a spare tip as re-tipping is an owner responsibility
- With the 11mm tips, we offer an option for a chalkless 11mm silicone tip & soft blue tip. If the extra 11mm option is not chosen, we still test the cue & make sure that the tip on the cue feels good to play with
- Initial Check – We check & document the straightness & general quality of your cue before being selected for design application.
- Final Check – The straightness test is re-checked with the original documentation & all other quality checks are carried out & documented before cue is sent
- Finally, our customer satisfaction record speaks for itself.
Custom Product policies are designed to look after & protect the honest majority while not pandering to the actions of a dishonest minority.