The Product
A). We don’t use a specific brand cue. We use a base cue that has been specially made for our design application purposes
A). Cues are a solid, generally medium to heavy weight American-ash two-piece pool cue.
- Each cue is quality checked for straightness, structure & aesthetics before being chosen for design application.
- After design is applied, cues are checked again for correct application before spraying.
- After design is sealed, the coating on the cue is touched up & polished
- As each order is completed, cues are quality checked again & results documented on each worksheet before being dispatched
- We concentrate on creating a great-looking unique cue with a vibrant design, correct cleverly incorporated personalization & a shiny even finish. Cue must be straight & components of the cue must be solid & intact.
NOTE: Because we only have one shot at it, (unlike mass produced products where you can discard any units that go wrong), minor imperfections are possible however they will never be anything that affects the playing quality or obvious aesthetics of the cue
- Default cues are standard adult length at 57”.
- We do also have small adult length of 54” available (but only with 11 or 13mm screw-on tips)
Weights are Med-Heavy 19.5 – 23oz. We offer weight ranges when ordering (e.g. 19.5 – 21oz / 21.5 – 23oz)
Tip sizes are split up into two categories. To order outside your category, it must be confirmed or we will not continue.
- USA/Canada – 12 & 13mm glue-on / 13mm screw-on
- UK/Australia/NZ – 10mm glue-on / 11mm screw-on
We create and apply unique, personalized designs to a solid, quality tested American-ash cue that is catered towards the social or amateur light-competition player. It’s like asking somebody who places personalized designs on great quality T-shirts if they do designer label shirts.
Design is applied to the butt of the cue using a high quality, durable air-free vinyl wrap, before being sealed with 2 coats of a clear two-pack spray. Application process is the same as the design application used on motor vehicles.
The personalization is incorporated into the actual design before printing. There is an image in every listing showing how the text is positioned along with the default font however every requested text is different & we are always finding more effective ways of incorporating the text into each design.
Sometimes, we may decide to use a different font for readability purposes or just because it looks more effective. If you specifically want a script font or a block font for example- please ask as it saves us time in the long run.
We have one type of hardcase. It is an 80cm black vinyl hardcase with all black soft inner (although for a limited time we do still have pink cases in stock)
The cases can be ordered plain or you can purchase a Custom case where we create a vinyl design to match the cue & apply it to the top of the case. This design is not sealed but is durable.
If you don’t want a hardcase, cues are presented by default in a white cardboard box. This is perfectly presentable if cue is purchased as a gift. In fact, even if you do choose the hardcase, your order will also be packaged in a similar white cardboard box that fit’s the case.
Ordering
Yes, every customer is sent a proof to their email within 48 hours of receiving the order. The proof will include a 3D image of your cue (and case if ordered) with your personalized additions added as well as any questions that we require answered before we can continue.
Because we only do one order batch every week, timing is essential. If we can’t get an approval response from you, your order may be delayed. We are not just checking that we got it right but also that you got it right when ordering. With auto-correct on mobiles, it is very easy to make a mistake when typing your text.
We will send a reminder if we haven’t heard from you in time, possibly backed up with an SMS. If we haven’t received a response by the cut-off date the following 3 scenarios are possible.
I. WE MAY CONTINUE – In which case every aspect of your order will be left to our discretion with no future recourse
II. WE MAY DELAY your order until the next week if there are any unknown factors regarding your text or cue specs chosen
III. WE MAY NEED TO CANCEL your order if the delay will make it too difficult to meet the promised shipping date
A. Yes, we can create new Custom Designs for a very reasonable design fee. If we have existing design examples that we have created before, along the same theme as you are requesting, we will always present these first as they can save you on extra design costs. For more information on custom designs go to https://custompoolcues.com.au/custom-corporate/
Yes, we can use supplied images. Please ensure that all images are of decent size (1000px dimensions) and of decent quality.
Special Note: Just supplying a single square image does not guarantee a design. We need to be able to work images into a theme or a template to create an actual design.
Yes, we do. We have an array of templates that we can use for quick design. The template’s color theme can be easily changed to one that suit’s the logo/content. On multiple cues where the design is the same on all, pilot-design is only charged on the first cue.
Timing & Shipping
We are in Queensland Australia.
I. We regularly send to the USA, Canada, UK & New Zealand. In fact, 70% of our orders are currently sent to the USA
II. We have also sent to Japan, Portugal, Puerto Rico, Oman, Germany to name a few. However, please check with your countries import laws regarding import taxes & wood restrictions.
Generally, shipping to customers within Australia is included
I. Aust Post Express to NZ is approx. 30 Australian Dollars
II. Aust Post Express to US/Canada is approx. 65 Australian Dollars
III. DHL Express to UK is approx. 90 Australian Dollars
NOTE: UK/Europe customers are charged import tax/VAT by their country. This charge has nothing to do with us but it must be collected by the courier before delivery.
We send to UK/Europe using DHL Express because is it a quick & efficient system that communicates well with the recipient & can collect the import tax due before delivery.
Generally, once the order has been approved & paid, cues are made within 2 weeks & then shipped
Returns
Because it is a Custom Product & we document all of our quality checks, we don’t have a liberal returns policy like other sites that are selling mass produced products but will honour any issue that complies with Australian Industry Standard Trading Rules in unison with our own Custom additions & conditions as long as it is reported within the specified time in the Returns Policy & is consistent with our quality checks.
B. After saying that mouthful, I will state that we have a satisfaction rating over 97% among our customers.
To view the Returns Policy Click Here
To report an issue, simply use the email address that we have been communicating through or use the General Contact Form Click Here
NOTE: Please supply images of the issue. Video is required for straightness issues.
