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FAQ

The Timing | The Price | The Product & Quality | The Order Process

The Timing

 

Q: HOW LONG TILL I GET MY ORDER?

Online ShopCustom Design

We will usually complete your cue & have it ready to send within 10 – 20 days from the date of payment. (If timing steps outside this parameter, it’s only by a few days) A general rule of thumb (including Shipping) is to :

  1. Order 3 – 4 weeks before required, if you’re in Australia
  2. Order 5 – 6 weeks before required, if you’re outside Australia
  • We will contact you within 48 hours of receiving your contact form. If we have enough information, that contact may be in the form of a quick visual of your design, to speed up the process.
  • We attempt to reach an agreed design in as little time as possible but it varies. Some designs can be reached the same day.
  • It is worth asking if we have an existing design in our library as process is quicker & therefore cheaper.
  • Once approval of a design is reached, a proof is sent with order & payment details. Please check the proof, then if all is OK, you can approve the order with one of our payment options.
  • After payment has been made, cues take 10 – 20 days to complete.

Q: HOW LONG DOES SHIPPING TAKE?

AustraliaRest of World

Domestic (within Australia) 2 – 5 days (Queensland, NSW & Vic) 4 – 6 days (Sth Aust & Tas) 5 – 10 days (NT & WA) Express Shipping is highly dependent on which State & how central

  • International 7 – 14 days (New Zealand) compared to 10 – 21 days (Rest of World)

 Click here for more international shipping information

THE PRICE

Q: HOW MUCH DO THE CUES COST?

Online ShopCustom Design

All of our quotes are in Australian Dollars. Please use 70% as an approximation for US Dollars

  1. Cues in the online store start at AUD145 (with no text added)
  2. “Add your text” is 20.00
  3.  Adding Cases – a soft canvas cue case is 14.95 & a vinyl hard case is AUD44.50. We can also make a hard cue case made that matches the cue starting at AUD $75
  • For Custom Design Pricing please click here. Please take the time to read Terms & Conditions for one-off Custom Design. It is not hard to understand & it explains Design Deposit conditions & Rules regarding your design.
AustraliaRest of World

Australian Shipping –

  • Shipping is subsidized for Online Shop orders. (Express can be selected in the shop)
  • We will always try to include shipping cost in quotes for Custom Design orders. They are charged at Australia Post prices.
  • Items are sent via Australia Post Parcel with Tracking. (Express shipping via quote)

International Freight – Items are sent via Pack and Track International. DHL Express is a faster service that we offer.

PLEASE NOTE:  UK, Ireland & the EU have their own import tax so we divert you to our Etsy Store. Etsy will take collect import tax & DHL will be the only service offered.

THE PRODUCT & QUALITY

Q: What type of cues are used (Tip,weight etc)?

Cues are a 57.5″ two-piece ash with stainless joiner (Ideal for height 165 – 185cm / 5’5″ – 6’1″)

We now have 52″ & 54″ cues with 11mm or 13mm screw tips available (Ideal for players under 160cm or 5’3″)

Default tip sizes & weights

10mm are generally 20 – 21oz
11mm are generally 20 – 22oz
13mm are generally 21 – 22oz

Joint Size – Don’t quote me but I think it’s either a 5/16 x 14(Black Collar) or a Radial Pin(Black Collar) – See Chart

Q: What tip size should I choose?

CUE TIP CHOICES

  • 13mm screw tip (Brass Ferule) – Recommended in the US/Canada because of larger pool balls used (2 & 1/4 inches.)
  • 13mm glue tip (Brass Ferule) – Recommended in the US/Canada because of larger pool balls used (2 & 1/4 inches.)
  • 11mm screw tips – are the most popular choice in Australia & NZ simply because they are a generically used size & being screw-on, are easily replaced. For a casual player they are the safe choice.
  • 10mm glue tips – More often used among competition & advanced players. This is because a glue-on tip generally plays better than a screw-on. Plus the smaller the tip, the less you play off center to spin the ball. We recommend them to the UK players because of a preference towards quality snooker tips.

Q: How is the design applied?