ORDER TIMING.

Order by MAY 20. Completed & shipped MAY 26 – JUNE 1

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FAQ

The Timing | The Price | The Product & Quality | The Order Process

The Timing

 

Q: HOW LONG TILL I GET MY ORDER?

Online ShopCustom Design

We will complete your cue & have it ready to send within 8 – 16 days from the date of payment. (If timing steps outside this parameter, it’s only by a few days) A general rule of thumb (including Shipping) is to :

  1. Order 3 – 4 weeks before required, if you’re in Australia (Covid may add another week or so)
  2. Order 5 – 6 weeks before required, if you’re outside Australia (Covid may add another couple of weeks)
  • We will contact you within 48 hours of receiving your contact form. If we have enough information, that contact may be in the form of a quick visual of your design, to speed up the process.
  • We attempt to reach an agreed design in as little time as possible but it varies. Some designs can be reached the same day.
  • It is worth asking if we have an existing design in our library as process is quicker & therefore cheaper.
  • Once approval of a design is reached, a proof is sent with order & payment details. Please check the proof, then if all is OK, you can approve the order with one of our payment options.
  • After payment has been made, cues take 8 to 15 days to complete.

Q: HOW LONG DOES SHIPPING TAKE?

AustraliaRest of World

Domestic (within Australia) 2 – 5 days (Queensland, NSW & Vic) 4 – 6 days (Sth Aust & Tas) 5 – 10 days (NT & WA) Express Shipping is highly dependent on which State & how central

  • International 7 – 14 days (New Zealand) compared to 10 – 21 days (Rest of World)

 Click here for more international shipping information

THE PRICE

Q: HOW MUCH DO THE CUES COST?

Online ShopCustom Design

All of our quotes are in Australian Dollars. Please use 74 – 76% as an approximation for US Dollars /56 – 58% for an approximation for UK Sterling

  1. Cues in the online store start at AUD134 (with no text added)
  2. “Add your text” is 20.00
  3.  Adding Cases – a soft canvas cue case is 9.95 & a vinyl hard case is AUD44.50. We can also make a hard cue case made that matches the cue starting at AUD $75
  • For Custom Design Pricing please click here. Please take the time to read Terms & Conditions for one-off Custom Design. It is not hard to understand & it explains Design Deposit conditions & Rules regarding your design.
AustraliaRest of World

Australian Shipping –

  • Shipping is heavily subsidized for Online Shop orders. (Express can be selected in the shop)
  • We will always try to include shipping cost in quotes for Custom Design orders. They are charged at Australia Post prices.
  • Items are sent via Australia Post Parcel with Tracking. (Express shipping via quote)

International Freight – Items are sent via Pack and Track International. Both Standard & Express are calculated using an Australia Post plugin. PLEASE NOTE: Some countries like the UK, Ireland & the EU have their own import tax. This is separate & will be charged by your own countries customs department. There are no import taxes for the US or Canada.

Country Single Cue Single Cue with Case
New Zealand $30 (Express) $35 (Express)
Asia Pacific / USA / Canada $49 (Express) $59 (Express)
UK / Europe $55 (Express) $65 (Express)

THE PRODUCT & QUALITY

Q: What type of cues are used (Tip,weight etc)?

Cues are a 57″ two-piece ash with stainless joiner (Ideal for height 165 – 185cm / 5’5″ – 6’1″)

We now have 52″ & 54″ cues with 11mm tips available (please ask) (Ideal for players under 160cm or 5’3″)

Default tip sizes & weights

9.5 – 10mm are generally 19 – 21oz
11mm are generally 19 – 23oz
12 – 13mm are generally 20 – 24oz

Joint Size – Don’t quote me but I think it’s either a 5/16 x 14(Black Collar) or a Radial Pin(Black Collar) – See Chart

Q: What tip size should I choose?

CUE TIP CHOICES

  • 12 – 13mm tip – Recommended in the US/Canada because of larger pool balls used (2 & 1/4 inches.) Is a glue-on with an extra strength nylon/poly ferrule. We now also have 13mm screw-on tips with brass ferule
  • 11mm tips – Besides US orders, 11mm tips are the most popular simply because they are a generically used size & being screw-on, are easily replaced. For a casual player they are the safe choice. I highly recommend getting the spare tip pack option with the 11mm which has a New tech chalkless silicone tip & a blue soft tip.
  • 9.5 – 10mm tips – More often used among competition & advanced players. This is because a glue-on tip generally plays better than a screw-on. Plus the smaller the tip, the less you play off center to spin the ball. We recommend them to the UK players because of a preference towards quality snooker tips.

Q: How is the design applied?

  • Design is created on the highest quality durable latex wrap (like that used on motor vehicles).
  • It is applied & wraps the entire butt of the cue
  • When you add text, it is incorporated into the design before printing.
  • The butt of the cue & is then sealed with 2 hand-sprayed coats of a durable two-pack clear finish
  • The design stays vibrant in color & protected for the life of the cue

Q: How will my cue be packaged?

  1. All Online Shop cues come standard in a clear protective PVC sleeve with clip. This packaging does present effectively if for a gift.
  2. All Special Custom Design cues come standard in black canvas soft cue case.
  3. Soft, hard & Custom cases can be purchased separately. (See Below)

CUE CASES AVAILABLE

  1. A black vinyl cue case with black inner lining can be added to your order for 44.90.
  2. A custom cue case can be created to match the cue for $75 (or $89 if you want the added text).
  3. We now also have soft canvas cases for only 9.95

Q: Do you do quality checks?

  • Cues are checked for straightness, weight, structure & aesthetics before being selected for design.
  • Design application is thoroughly checked before two-pack finish is applied.
  • Quality report is filled out on every worksheet including tests for straightness, weight, tip & playing quality.
  • Final aesthetics check is carried out before item is packed & dispatched.

THE ORDER PROCESS

Online ShopCustom Design
  1. Select a Design
  2. Add Your Text or select No Text
  3. Select your tip size & preferred cue weight
  4. Choose your packaging (Case or sleeve)
  • We will send you an email with 3D visual to approve & estimated completion date. Please respond to this email or we have to make a decision whether to proceed.
  • We will supply a tracking number when dispatched.

You can order by using our easy Order Form accessed through the Quote Page Important: Please take the time to read Terms & Conditions for one-off Custom Design. The Order form will give you the ability to

  1. Leave us your preferred contact details
  2. Choose some basic cue preferences
  3. Give us a basic idea of the design that you require
  4. Attach up to 3 images (if required)
  5. Form also gives you a basic idea of our pricing. Please read & check box as design time can’t be allocated unless you’re happy with pricing.
  • After contact we will need to communicate via email so please make sure that your listed email address is correct. If you haven’t heard from us, please check your Junk/Spam folder.
  • Every design process is a little different depending on the specifics of the design. Once we have discussed the design & it is considered to be a Brand New design that we are creating, we will email a quote & you will need to agree to the quote, before any design is proceeded with. Under some circumstances a small deposit may be required. This deposit will naturally come off the price of the cue.
  • We will email a quick visual in the form of a Dropbox link to make sure we’re on the same wavelength. After that it’s a matter of making any changes needed until we arrive at a design that you are happy with.
  • After a design is agreed upon we will send you an email proof, including all details of your proposed purchase including design, cue & order details, postage address, timing & payment. Full or partial payment is required for us to proceed, so as we can meet our promise of having your cue completed & sent within 15 days.
  • We have options using either Paypal for international or Afterpay with Australia, for customers to be able to have convenient payment systems. For this you will need to ask.
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